Shipping & Delivery
When are the SCHMUCKBOXes shipped?
We send the SCHMUCKBOX four times a year on the following dates:
January 30 - April 30 - July 30 - October 30.
After we have received your personal details together with your desired box start date we will compile your personal SCHMUCKBOX and prepare it for shipment.
Please note that you have to enter your personal data in your personal profile by January 1 (for box start on January 30), April 1 (for box start on April 30), July 1 (for box start on July 30) or October 1 (for box start on October 30) so that we can pack your box.
A change of your personal data after the respective deadline will then automatically be taken into account for the packing of the next box. If there are any changes in your sizes, etc., we will put together your next box individually based on your updated information.
When will I receive my ordered gift voucher?
Our gift vouchers are usually shipped when the order is received. Your gift voucher will arrive at your home within 1 to 3 business days. Gift vouchers are sent by Swiss Post (A-Post).
Where does SCHMUCKBOX deliver to?
Shipping is free of charge and is delivered to addresses in Switzerland.
Can the status of a delivery be checked?
We send your SCHMUCKBOX with the Swiss Post. All shipments can be tracked by tracking and tracing.
What do I have to do if an item is missing or damaged during delivery?
At SCHMUCKBOX all products are checked strictly and with care before they are shipped. Quality is very important at SCHMUCKBOX. However, if something is wrong with your delivery or a product is missing or defective, please contact us. Write us a message to office@schmuck-box.ch including photos of the damaged shipment or call us at 041 530 39 99.
Return & Exchange
Since we pack your SCHMUCKBOX individually, an exchange is generally excluded. If something is not to your satisfaction, we would be happy if you contact us. The best way to contact us is by mail at office@schmuck-box.ch. Please note that we can not bear the cost of any return on your part.
